Customer Success in the Cloud
Kamakshi discusses how the customer success team’s unique perspective can drive product development and shares her advice for the next generation of female cybersecurity professionals.
- 00:55 Customer success very different in a cloud world versus a traditional data center
- 02:59 be an advocate for your customer inside their own organization
- 07:35 Does the predictive model work in the cloud?
- 10:37 Customer success as the advocate for the enterprise and influencing vendor product development
- 12:05 Kamakshi’s advice for the next generation
- 15:21 Observe everything, discern what is valuable and learn from it.
- 16:57 The transition from technical marketing to customer success is made easier by having a customer mindset
- 18:58 Every customer is an individual. One size does not fit all.